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The Joyalukkas brand was born in 1987. At a time when most people saw few opportunities in the desert, Mr. Joy Alukkas saw an oasis of possibilities. With stores in the USA, UK, UAE, Kuwait, Oman, Bahrain, Qatar, Saudi Arabia, Singapore, Malaysia and India, Joyalukkas is now a multi-billion dollar company serving in different verticals such as jewellery, money exchange, fashion &silks, luxury air charter, malls, etc., with a customer base of 10 million. With over 110 showrooms to call our own, we are one of the most popular jewellery retail chains in the world. It has been awarded ‘SuperBrand’ of the year for the sixth consecutive time. And it was in 2006 that the Joyalukkas brand diversified into money exchange with an objective to offer the large expatriate population based in the UAE with a quick, reliable and convenient means of transferring money back home, at the best rates possible every single time. Joyalukkas Exchange has tied up with leading banks and financial institutions across the globe and is currently one of the main agents of Western Union and also the recipient of several awards for excellence from esteemed organizations and bodies like Western Union, Club 500, Cooperation Excellence, etc. In addition to our retail operations, we also offer specifically tailored offerings for corporate clients. Our multiple financial solutions include remittance, currency exchange, payroll solutions, international mobile top-ups, savings schemes, bill payments and air ticket payments all under one roof. Our key benefits also include better exchange rates, lower charges, extended working hours, free collection and delivery. We also specialize in foreign exchange and have an adept division that trades foreign currency with banks and other financial institutions. Today Joyalukkas Exchange caters to over hundreds of thousands of customers in the UAE, Kuwait, Oman and India, where we give every customer an experience like never before, and promise them unmatched rates and services every single time

Privacy & Policy

‘’ is giving utmost importance on the privacy and protection of Customer Data and Transaction Details.

In the course of serving its customers, ‘’ receives stores and transmits customer information which is sensitive & confidential. Information like customer's name, email id, telephone numbers furnished by customers in order to gain services. All the Details will be stored confidential by ‘’ to the fullest extent possible and consistent by the law. ‘’ will not disclose any customer information to third-parties nor will it use this information for purposes other than to maintain customers' database or to update customers on service changes.

What personal information does ‘’ collects from the people that visit our blog, website or app?

When registering on ‘’; as appropriate, you may be asked to enter your name, email address, phone number, and other required basic information to help you with your experience.

When does ‘’ collect information?

‘’ collects information from you when you register on our site, transact or subscribe/unsubscribe for any services.

How does ‘’ use your information?

‘’ may use the information collected from you when you register, make a transact or subscribe for our service and newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To quickly process your transactions. To ask for ratings and reviews of services or products

How does ‘’ protect visitor information?

‘’ is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Does ‘’ uses 'cookies'?

‘’ does not use cookies for tracking purposes You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still perform activities.

Third-party disclosure

‘’ does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Third-party links occasionally, at ‘’ discretion, ‘’ may include or offer third-party products or services on ‘’ website. These third-party sites have separate and independent privacy policies. ‘’ therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, ‘’ seek to protect the integrity of our site and welcome any feedback about these sites.

How It's Works

The process has been defined in following steps:

a) Obtain ‘Customer Code’

b) Registration in ‘’

c) Create Transactions

d) Transaction History

e) Contact us

In Detail

a) Obtain Customer Code from any of our Exchange branch

- Visit any branch of Joyalukkas Exchange (UAE & Kuwait) and Majan Exchange LLC (Oman) and present your valid photo id along with other required documents and request for the registration. Our CSE will conduct the KYC and will register the customer profile in our core application. Once registered a 10digit code (Customer Code) will be furnished to the customer. A welcome SMS will be delivered to the customer which will also contain the code.

b) Registration in ‘’

Once ‘Customer Code’ is received; visit ‘’ and hit “Register”. - Enter customer code - Enter registered mobile no (furnished while registration at branch) - If correct (both credential matches to a single profile); customer profile information will be displayed for acceptance - Customer verifies the detail and accepts the profile to proceed - Customer will be prompted to enter her/his email id. A verification code will be sent to the email id (to ensure the email is correct) - Customer will enter the verification code (obtains from email inbox). If correct following fields will be displayed to enter: - Selection of an Image (this will be displayed while login) - Assign a Nick Name for the image - Set an answer for the security questions - Create password for Login & Transaction - Submit the request - A customer is successfully registered in ‘’

c) Create Transactions

Customer can view their complete beneficiary details registered through the branches. If required customer can lodge a request to add new beneficiary. Select the beneficiary you want to transact, enter the amount (either send amount or receive amount), customer may also enter the Promo Code to avail the discount (if applicable). Confirm the Terms & Conditions and enter the ‘Transaction Password’ Proceed with the Payment

Payment Type:

1) Account Transfer (applicable for UAE only)

Arrange to transfer equivalent send amount to Joyalukkas Exchange any bank account. Account detail is mentioned in the page, also it has been mentioned in the welcome email sent to the customer while registration. Once transferred, enter the transfer reference number in ‘’ Click Submit

2) KNET ‘Card Payment’ (applicable for Kuwait only)

System will auto divert to the Payment Gateway Enter Card No, card expiry date and the CVV No (as requested by the page) Click submit (based on card issuer additional security may apply) Once payment is confirmed, transaction will be executed successfully

Transaction History

Every created transaction can be viewed by the customer at any time Transaction status can be verified, also a report can be generated at any time

Contact us

In case of any suggestion or query, customer can reach to us through the ‘Contact us’ Customer can even segregate the suggestion/query type, which will assist ‘’ to filter the query and respond with the soonest possible time All suggestions/queries will be stored confidentially and will be used to improve the service of ‘’

Register Now

Feel free to Contact Us

Joyalukkas Exchange
New Century City Tower Bldg, 5th Floor
Pb No 171468, Dubai,UAE
Phone: +971 4 2566027

Majan Exchange
Opposite ROP
Ruwi Near Joyalukkas Centre,Oman
Phone: +968 24 794017

Joyalukkas Exchange Co WLL
Pb No: 739, Code 15258, 4th Floor
Panasonic Tower Safat, Kuwait City,Kuwait
Phone: +965 22279477
Mobile: +965 69032545