functioning
How it Works
The process has been defined in following steps:
Register your profile
Visit any Joyalukkas Exchange branches and present your valid photo id along with other required documents and request for the registration.
Activate for online profile
+ Download Joyalukkas Exchange app from Android or iOS and click 'New User'
+ Enter your ID number and mobile number
+ You will recieve a OTP via SMS
+ Enter the OTP
+ Enter your email ID
+ You will receive an OTP in your email
+ Enter email OTP
+ Set your password & 4 digit PIN
+ That's all, you have successfully activated your profile
+ Now, you can simply log in our app by providing 4 digit PIN
+ Additionally, you can also enable biometric or face id for future login
Create Transactions
+ You will see all your registered beneficiaries on the screen in alphabetic order
+ Tap on the beneficiary you wish to send money
+ Enter the amount you wish to send
+ Select the purpose & source of funds accurately
+ At last, make the payment from your account. Our app is connected with the local payment gateways, which provides a secure payment channel
+ Once payment is completed successfully, you will receive alerts (SMS, Email & Push notifications)
+ You can also track the status of your remittances from our 'ACTIVITY' section
highlights
Check The Features
It's counting
Counts
App Rating
Downloads
Customer Support
Payment Methods
Images
Check our Gallery
F.A.Q
Frequently Asked Questions
-
Where can I download Joyalukkas Exchange mobile app?
You can download JOYALUKKAS EXCHANGE app from Play store(Android) & App Store(iOS).
-
How do I register to use the services?
+ All users need to register and complete their KYC from any of our branches in order to access our online services.
+ Once you register your profile from branch, download our app from Android or iOS and click 'New User'
+ Enter your ID number and mobile number
+ You will recieve a OTP via SMS
+ Enter the OTP
+ Enter your email ID
+ You will receive an OTP in your email
+ Enter the email OTP
+ Set your password & 4 digit PIN
+ That's all, you have successfully activated your profile
+ You can simply log in our app by providing 4 digit PIN
+ Additionally, you can also enable biometric or face id for future login -
What do I do if I forget my PIN?
+ click on the FORGOT PIN
+ You need to enter your registered email id & mobile number
+ An OTP will be sent to your email ID
+ Enter the OTP and set your new PIN -
How can I change my PIN?
+ Login to our APP
+ Go to MENU
+ Click on PROFILE
+ Click on CHANGE PIN
+ Enter your existing PIN & new PIN
+ Click Save -
How do I set a rate alert?
+ Login to our APP
+ Go to MENU
+ Click on 'OTHER SERVICES'
+ Click on SPECIFIC RATE ALERT
+ Select the currency
+ Enter the rate you are looking for
+ Select the notification type
+ Submit the request
+ Rate alert will be triggered once the exchange rate for the selected currency touches the preferred rate set by you -
How can I locate the nearest branch?
+ Go to MENU
+ Click on branches
+ You can share your location to locate a branch near to you. You can also use the navigation button to locate our branches -
What are the money transfer options available for the customer?
Transfer to Bank Account:
Amount will be transferred to the recipient’s bank account
Cash Pickup:
If the recipient doesn't have a bank account, you can send money to them as a cash pickup. Which can be collected by the recipient from all major payout agents by presenting a valid photo id and the PIN number -
What are the payment options available?
Joyalukkas Exchange app is connected with the government approved secure payment gateway system
-
How long does it take to receive money?
We are committed to offer fast and reliable services to our valued customers. Transaction once created successfully will get executed immediately from our end. However credit to the beneficiary account is subject to the country and delivery channel. There could be possible delay, if:
+ Beneficiary bank system is temporarily unavailable
+ Non banking days
+ Incomplete payment instruction
+ Invalid receiver information -
How to track the status of my transaction?
+ Click on the ACTIVITY
+ You will find your transaction history
+ Simply click on the transaction and you can view the status of your transaction -
How to check 'Payroll Card' balance?
+ Our WPS payroll card holders can now view their available balance from Joyalukkas Exchange APP.
+ Log in to our APP
+ Click on OTHER SERVICES
+ Click on PAYROLL CARD BALANCE
+ Select card prefix
+ Enter last 4 digit of your card
+ Click submit
+ It will display the available balance -
Can I inquire about my transaction status through Joyalukkas Exchange mobile app?
Yes! Transaction real time status can be tracked from our app. In addition you may contact any of our branch to verify the status
-
What happens if the transaction is rejected/returned?
You will be notified by our customer service team. You will then require to visit our branch to claim the equivalent amount or request for recreation of transaction after necessary correction
-
How to modify my profile details?
In order to modify your profile detail, you need to visit our branch and request for the necessary update
-
My profile is restricted /not allowed to transact?
Your ID could have expired or there could be any other possible reason. For further detail, please write to us with your query and requirement, and we will revert with the soonest possible time.
-
How to contact the customer care team If I had any problem?
We are always listening to you
+ Click on MENU
+ Click on CONTACT US
+ You may call us or write to us and we will respond to you in no time